LEGAL REFERENCE

Your privacy is how we build trust

At server377, we handle your account, payment and personal data with the same care you expect from a brand built around your lobby experience. This policy explains exactly...

Data ProtectionPayment SecurityAccount PrivacyTransparencyIndonesia-Compliant
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server377 Your privacy is how we build trust

Our privacy posture and what it covers

server377 operates across supported regions in Indonesia where local law permits. We collect personal information—your name, email, phone, payment details and gameplay activity—to verify your account, process withdrawals and deposits, and keep our platform secure. Your data is encrypted and stored on secure servers; we never sell it to third parties. When you deposit via DANA, OVO, GoPay or QRIS, your payment

provider handles the transaction; we store only confirmation records. You can request access to your data or ask us to delete your account at any time through our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy questions — reach our team

Email Support Send privacy requests, data access forms or account deletion enquiries to our dedicated inbox. We respond within 48 hours.
Live Chat Our support agents can walk you through privacy settings and explain how your account data flows through our platform.
Help Centre Browse FAQs about data retention, payment security and account privacy policies without waiting for a response.
PLATFORM TRUST SIGNALS

Why you can trust our privacy approach

Encryption Standard

All personal and payment data moves over TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS transactions are tokenised so we never store raw card or wallet numbers.

Regular Audits

We conduct quarterly security reviews and penetration testing to catch vulnerabilities before they become problems on your account.

Data Minimisation

We collect only what's necessary to run your account and process your deposits and withdrawals. No unnecessary profiling.

Retention Limits

Account data is kept as long as your account is active plus 7 years for financial records. After that, we delete or anonymise it.

Jurisdiction Clarity

This policy complies with Indonesian data protection frameworks and local payment regulations across supported regions.

No Third-Party Sales

We do not sell, rent or share your personal data with marketers, advertisers or data brokers. Internal team use only.

How our privacy stance compares

TransparencyWe publish this policy in plain English, not legal jargon. You know exactly what we do with your name, email and payment details.
Payment PartnersDANA, OVO, GoPay and QRIS handle their own data; we store only transaction confirmations. No wallet credentials stored on our servers.
Account DeletionYou can request full account closure and data erasure anytime. We process these within 14 days and confirm completion by email.
Breach ResponseIf a security incident occurs, we notify affected users within 72 hours and publish a transparent incident report for your account.
Cookie ConsentWe ask for your permission before setting tracking cookies. You control what analytics and advertising pixels see about your lobby visits.
Indonesia-First ComplianceThis policy reflects Indonesia's local regulations and payment system requirements so you play with legal peace of mind.
Annual ReviewWe update this policy every January and notify you of material changes. Check back anytime to see what's new.
PLATFORM SNAPSHOT

What defines our privacy commitment

01
Clear Data Flow Every piece of information about you—from signup through lobby activity to DANA, OVO, GoPay or QRIS withdrawals—follows one documented path.
02
Your Account Controls You can view, edit or request deletion of your personal data directly from your account settings without contacting support first.
03
Payment Data Isolation QRIS, DANA, OVO and GoPay credentials never touch our main database. Each deposit is tokenised at the provider level for your protection.
04
Session Encryption Every login, every spin, every withdrawal request is wrapped in SSL encryption. Your gameplay stays private between you and our servers.
05
Audit Trail We log who accesses your account data and when. You can request this log to spot any unauthorised activity within seconds.
06
Privacy by Design New features are built with privacy first. We ask 'Do we need this data?' before we collect it, not after launch.

Privacy policy questions answered

We collect your name, email, phone number, date of birth and address for account verification. During deposits and withdrawals via DANA, OVO, GoPay or QRIS, we record transaction IDs and amounts. We also log your gameplay activity, IP address and device type for security and fraud prevention.

Your payment provider handles all credentials. We never store wallet passwords or card numbers. When you deposit, we receive a tokenised confirmation—a one-time reference that can't be reused. Your financial details stay with QRIS, DANA, OVO or GoPay; we only see 'payment successful.'

Yes. Submit a deletion request via our support team or your account settings. We'll erase all personal data within 14 days, except transaction records we're legally required to keep for 7 years. You'll receive an email confirmation once deletion is complete and your account is closed.

Active account data stays as long as your account exists plus 90 days after closure. Financial records (deposits, withdrawals, bets) are kept for 7 years to comply with Indonesian accounting regulations. After that, all data is deleted or anonymised.

No. We never sell, rent or share your personal information with advertisers, marketers or data brokers. Internal team members access your data only to verify your account, process payments or investigate security issues.

We monitor for breaches 24/7. If one occurs, we notify you within 72 hours, explain what data was exposed and outline steps you should take. We also publish a transparent incident report so the community knows exactly what happened.

Log into your account and go to Settings > Privacy & Data. You'll see your profile, deposit history, gameplay records and device logs. Download a full export anytime. Need help? Our support team can send you a complete data report in 48 hours.